Refund policy

Return Policy

We have a 30-day return policy on in-stock items, which means you have 30 days after receiving your item to request a return.

Made-to-Order

All made-to-order garments are produced after purchase and are final sale. We do not accept returns or exchanges on made-to-order items. If you have questions about a garment before ordering, contact us at contact@lmiller.clothing.

In-Stock Items

In-stock garments and accessories are eligible for return within 30 days of receiving your item. To be eligible, your item must be in the same condition you received it, unworn and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contact@lmiller.clothing. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. This applies to all items, including made-to-order garments.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including all made-to-order clothing, sale items, and gift cards. Get in touch if you have questions about your specific item.

Exchanges

The fastest way to get what you want is to return the eligible item, and once the return is accepted, place a separate order for the new item. Made-to-order items are not eligible for exchange.

European Union 14-Day Cooling Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, except for made-to-order garments. These are exempt under Directive 2011/83/EU, Article 16(c), which removes the right of withdrawal for goods made to the consumer's specifications or clearly personalised. For eligible items, the item must be in the same condition you received it, unworn and unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. It can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your return, contact us at contact@lmiller.clothing.